Service Terms & Conditions

Delivery general terms

About these terms and conditions

We sub-contract our delivery service to trusted transport service providers, however, we’ll always remain responsible for the performance of the delivery service, subject to the terms and conditions below.

These terms are issued by 3425 N Ridgewood Dr, Midwest City, OK 73110.

These terms and conditions are subject to change from time to time, please check these before making any purchase.

Delivery charges

For more details of our delivery fees, please see our delivery information here.

Please note the delivery prices detailed in any Sharp Edges printed material are subject to change in accordance with the prices on sharpedgesok.com

Online delivery dates

For all deliveries you will be given the option to select a delivery date when placing your order. 

Truck deliveries are for larger furniture deliveries. If you have selected express delivery at checkout then your goods will be delivered to you in 1-3 days. If you have chosen the selected day of delivery, then your goods will be delivered to you in 4-30 days, depending on the delivery slot you have chosen at the checkout.

Parcel deliveries have a minimum lead time of 2 days. For parcel and truck deliveries, we will strive to deliver your order within 30 days of the order date unless otherwise agreed between us.

We will try our best to meet the delivery date, however, there may be times when we are unable to do this and your confirmed delivery date might change accordingly. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the Sharp Edges Customer Support Centre:  contact us.

Changing the date of delivery

If you would like to change your delivery time or date, please contact the Sharp Edges Customer Support Centre and they will advise if this is possible: contact us.

Our liability

We will try our best to meet the agreed delivery date, however, there may be times when we are unable to do this and your confirmed delivery date will be amended accordingly. We will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control. We will not be responsible for any stolen goods after the handover of goods between the customer and the delivery driver.

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, including lights, vases, and pictures.  Every effort will be made to deliver the products to your room(s) of choice, provided it is safe and practical to do so. However, if our delivery team believe it is unsafe to deliver the products to the room(s) of choice, then an alternative room will be agreed with you where possible.

If our delivery team consider that delivery to the room(s) of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the products or the property. However, our delivery team will take reasonable care when delivering the products.

Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery team do not carry any specialized lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.   

Please note that any changes you make to your order after your order has been placed might have an impact on the delivery service we can offer and the price of the delivery.

Important information

When you arrange your delivery, we will ask you to provide certain information. This information will be recorded on the delivery document and the delivery will take place at the delivery address you specify. If you provide us with incomplete, incorrect or inaccurate information or instructions, we may cancel the delivery by informing you in writing.

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own.

Our delivery staff are not permitted to leave the order unless you or someone on your behalf is present at the time of the delivery. If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable. When delivery is made, we will not require the exchange of the handheld devices. On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered.  Deliveries will be signed for either by yourself,  or digitally by our delivery staff on your behalf in your presence, or our delivery staff will request to take pictures of the goods delivered. Accepting or refusing such a request will not impact your delivery. All pictures will be stored in accordance with Data Protection legislation.  If there are any issues, the Sharp Edges customer support centre will be the point of contact. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.

Authority to Leave

If you have stated in a note at check out that the item can be left,, you will be providing our driver's permission to leave your order at the delivery address without a signature and you agree that the order is deemed ‘delivered’ when left at the delivery address. When you choose the authority to leave at the checkout, you accept full responsibility for the safe delivery of the order. The driver will leave your order in a secure and sheltered place if safe to do so. If the driver at his own discretion decides that it is not safe to do so, the driver may decide not to leave the order. In this event, our customer services team will contact you to arrange a new delivery date.  If you have chosen authority to leave at the checkout for your room of choice delivery but you are not going to be home, your order will be left at your front door. For flats or buildings with multiple dwellings, this is your flat front door, given the driver is able to enter the building. Pictures will be taken to confirm delivery was made.   We will not be responsible for any damaged or stolen goods after the delivery with the authority to leave has taken place.  If you have not left a note at checkout and you are not in to accept your delivery, unfortunately, we may not be able to deliver your order. 

Damaged items

If items within the packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify Sharp Edges Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged products so that we can inspect them at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you the full amount you have paid for the product(s) together with any relevant delivery charges.

Privacy 

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by Sharp Edges. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data. 

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, Sharp Edges is the “Data Controller”. 

Governing law and Jurisdiction 

These terms are governed by United States law and the courts of the U.S. have exclusive jurisdiction. Nothing in these terms affects your statutory rights.

Returns and Cancellation

You can return new and unused product(s) within 30 days of making your purchase, subject to the limitations set out in these Terms and Conditions. Sharp Edges will provide a refund for product(s) returned with the original proof of purchase, in new and unused condition and with the original packaging. You are responsible for any costs incurred in the returning of the product(s) unless the product is faulty or not as described. Sharp Edges will refund the price paid for the goods via the original payment method.

A refund may be refused, or the value of the refund reduced if the product(s) are not able to be sold at full retail value as a result of you handling the product(s) in such a way that the product(s) are no longer saleable at full retail value. Sharp Edges at its sole discretion, may reduce your refund to reflect any reduction in the retail value of the goods. Any refund and reduction will be proportionate to the retail value of the product(s) in the condition returned.

Exclusions

There are certain circumstances, where at our sole discretion we are not able to accept returns, cancel orders or offer a refund unless the product(s) is faulty (or unless there is any other breach of your statutory rights). These exclusions are as follows:

• where you do not have proof of purchase;
• where the product(s) are returned without full packaging;
• where the product(s) are not returned in a saleable condition